Less than minimums are available on many JAFFA® products without a Less Than Minimum Charge. Small quantity and single-unit pricing is available; please contact your distributor for a quote.
Hand-blown art glass, lead crystal or machine-made glass will have small variations inherent in the nature of the glass. Shear marks, flow lines, small bubbles, cooling marks and seams are unavoidable, particularly when the piece is handcrafted. These minor variations, along with possible slight differences in size due to hand finishing and polishing, are not considered defects. The marble bases (primarily found on Trophy Cups) will not be marbled uniformly. However, all will be predominately black.
Orders with multiple items are eligible for combination pricing, up to a maximum of end quantity pricing. Each product must meet minimum catalog quantity to be eligible. Less than minimum quantities do not apply.
Many products are shipped unattached from their bases. We strongly recommend the products ship as designed, since the packaging was developed to protect the products as two separate pieces. Although not recommended, we will glue pieces, if required, at a cost of $5.50(g) per item. Please note that the packaging will vary from what is stated in the catalog. This service is not available for products on wood and select glass bases.
Imprint areas indicated as “Product Size” can vary by product. Certain award shapes and crystal cuts can cause actual imprint areas to be smaller/larger than the actual product size. In general, the imprint area will be the flattest part of the entire product. A full bleed imprint is not available with britePix®, see bicgraphic.com for exact product imprint dimensions or contact your distributor.
britePix® Crystal, Glass and Acrylic Awards can be created with either an Opaque or Translucent technique.
Personalization is included with the britePix® run charge listed on the individual product pages. There is no limit to the number of personalization lines that can be done. Customer assumes responsibility for accuracy of submitted personalization information. BIC Graphic is not liable for any inaccurate information.
Custom-cut plates are available in black, brass, silver and copper finishes; please specify.
Plates up to 7 sq. inches: $9(g) each
Plates 7–12 sq. inches: $12(g) each
Personalization Fee: $3(g) per line, per piece
Laser Engrave Run Charge: $3(g) per line, per piece
Screen Print Run Charge: $1.50(g) per color, per piece
Run Charge: $1.50(g) per piece
We have selected elegant, protective packaging methods for our products. The method we've determined to be the most complementary and appropriate for each product is listed with the product information and is included at no extra charge. Please note that some of our products are packaged in our vendor packaging when we deem it appropriate.
Bulk packaged: Trophy cups are packaged to protect the handles during shipping. The trophy will not always be aligned perfectly with the based and may arrive at a slight angle. This is for shipping safety. A simple twist of the trophy will re-align it with the base.
Optional Packaging for Coaster item numbers: 36694, 25226, 25039, 25036, 25035
Optional Packaging for Coaster item numbers: 25037, 25038 (Gray Gift Box Only)
Custom-Crafted Medallion Die Charge (waived at 2nd column): $75(g)
|$7.00(G) per medallion||$6.50(G) per medallion||$5.50(G) per medallion|
Standard production times vary by product. See product pages for information. Seasonal fluctuations and size of order may affect production times. Production time begins the day after all clarifications have been made and your order is considered production-ready.
See Production-Ready Art section for requirements.
BIC Graphic offers FREE 24-Hour Service on many items.
We accept high-quality laser prints, or digital art on CDs or by e-mail. For faster service and better imprint quality, we recommend providing artwork via e-mail. Artwork should not need any additional touch-up, design, color separation or rearranging for use.
The use of licensed artwork requires a written release. Artwork when submitted is assumed to be in full compliance with laws governing copyrights, trademarks, etc. We are not responsible for typographical errors incorporated into submitted artwork.
Factory reserves the right to make slight alterations in copy and logos to adapt to imprinting processes.
Please Note: BIC Graphic reserves the right not to print any logo or message that is deemed inappropriate.
For personalization (select items), submit list of names in Excel with the following file extensions: Excel: .xls or Comma Delimited Text: .csv.
Submit a copy of the art layout with the order.
E-mail Artwork: Artwork should be submitted within 24 hours of sending the order. Please include purchase order number in the subject line of the e-mail. Multiple files should be compressed in either .zip or .sit format. File size limitation via e-mail is 10MB. Artwork can also be transferred directly to us via our online art transfer system.
We recommend using vector art because it produces the highest quality artwork. It is “resolution independent,” which means it can be enlarged without affecting the quality of your imprint.
Raster Art is “resolution dependent.” When you change the size of an imprint, you change the quality. This means that the resolution (DPI) of your file is critical. Files must be at least 300 DPI at 100% of final size.
Grayscale and Bitmap images must be 1200 DPI. Do not submit files with linked images. Please embed all graphics. Raster Artwork will be accepted in Photoshop® format (black-and-white .tiff, .pict, .jpeg files scanned or created at 1200 DPI [high resolution] and at approximately the actual size of the imprint area).
If electronic art is not available, please provide sharp, high-contrast, color-separated or black-and-white artwork. Artwork will be returned upon request or it will be discarded.
Follow standard art requirements. Artwork should be submitted the same size as the imprint size indicated on product pages and on bicgraphic.com to ensure the best clarity possible. Files 300 DPI or greater are recommended for photographic images.
We can add text to your imprint at no additional charge. Send a TYPEWRITTEN version of the text, specifying typeface, point size and case. When typestyles are not specified, our typesetters will set your copy for the best effect (see below). Your copy must be at least the minimum point size required for each product.
When you choose script fonts, they are only legible when set in upper/lower case. Due to variances in product surfaces, some logos and geometric shapes may distort when printing on curved products.
If requested, a color proof will be e-mailed or a black-and-white proof will be faxed free of charge. Please include fax number and e-mail address on purchase order. Contact distributor for more information.
JAFFA® products do not require mandatory product proofs. If pre-production proof is required, please call for a quote. Not available on some items.
Copy changes are available for $30(g) per change. Charges are applied when the logo imprint, color and/or location differ between awards within an order. Not available on Image 3 and Coasters with Custom-Crafted Medallions. Contact distributor for more information.
For orders above catalog quantities, please contact your distributor for production time and pricing.
We will keep your artwork for 24 months. When you reorder, please include the original invoice number or purchase order number along with complete order information. Standard production time applies. All order elements, including the imprint colors, must be exactly the same as the original order.
See the inside back cover for FREE 24-Hour Service ordering instructions. Orders requiring quicker than published lead times may be feasible and a $20 surcharge applies to the product price. Contact your distributor for further information.
If you have special packaging needs such as shrink-wrapping, special inserts or shipping combinations of BIC Graphic products in the same box, arrangements will be made to accommodate your request. Keep in mind, some special packaging requests may require additional time and an additional charge.
Blank merchandise is available at the end column price. Catalog quantities only. The absolute minimum is half the catalog minimum quantity. Production time is 1 business day. Not available on some products. Contact distributor for more information.
Applicable shipping and handling charges are added to the customer's invoice. Title to and risk of loss of the goods will be transferred to the customer at the time of pickup by the carrier at which time our responsibility will cease. BIC Graphic cannot assume responsibility for time delays in transit.
Any changes to shipping address or shipping method must be submitted in writing 24 hours prior to the scheduled ship date and before the order has been processed for shipment.
Up to four split shipments are allowed during a 12-month period, with the 4th (final) shipment occurring within 12 months after receipt of order, free of charge. Shipping and handling charges apply. Invoice will reflect the quantity shipped.
Add $10(Z) per order when electing not to ship on BIC Graphic's shipper account. Insurance must be handled by the consignee. If any selected third-party or freight collect fee gets charged back to BIC Graphic, these charges and any associated fees will be billed separately to your account. All third-party and freight collect shipments ship EXW factory.
Catalog minimum quantity is required per address. Shipments to multiple locations, all occurring at the same time, will not incur a drop ship fee for the first 20 locations. Each location after 20 will incur a $8(Z) charge per location. Shipping and Handling charges apply. A drop ship list must be provided on an Excel spreadsheet with separate columns for the distributor company name, purchase order number, Ship To name, address 1, address 2, city, state, zip and quantity per drop. Drop ship addresses must be received prior to the start of production of the order for packaging accuracy.
For less than minimum quantities, a $3(z) charge applies per location. A drop ship list must be provided on an Excel spreadsheet with separate columns for the distributor company name, purchase order number, Ship To name, address 1, address 2, city, state, zip and quantity per drop. Drop ship addresses must be received prior to the start of production of the order for packaging accuracy.
For shipments outside the United States (including Puerto Rico), declared values will be catalog pricing unless otherwise requested.
For international shipments, the customer is responsible for all taxes, duties, brokerage fees and miscellaneous charges related to the shipment. If an international order is shipped via a third party, these fees will be charged to the third-party account.
For shipments with a declared value of $2,500 or more, a shipper's export declaration (or Electronic Export Information) will need to be submitted to customs. All shipments to countries that qualify for this requirement will have an additional $20 handling fee added to the shipping cost for both third-party and prepaid shipments.
BIC Graphic is not responsible for delays in customs, ocean freight shipment delays or air freight shipment delays beyond our immediate control.
Title passes from the factory upon consignment of merchandise to the carrier. Although we can assist you, freight claims for third-party and freight collect shipments should be filed with the carrier.
All pricing in this catalog is effective on orders received from January 1 through December 31, 2016, for shipment on or before January 31, 2017.
As we finalized pricing for 2016, every effort was made to identify and project material cost increases from our suppliers. However, due to the volatility of crude oil prices and associated impact on raw material costs, we reserve the right to change catalog prices at any time without notice, if necessary. If this is required, we will do everything we can to announce the changes ahead of time. We understand and regret the inconvenience this may cause you and your customers.
All orders are binding upon BIC Graphic only after acceptance by BIC Graphic.
Prices, terms and conditions, items and colors are subject to change or can be discontinued without notice.
Changes will delay orders and must be authorized by BIC Graphic. Changes to or cancellation of orders prior to production will be invoiced at a $31.25(g) minimum charge per change, plus all cost incurred before cancellation request is received at the factory. After production has been initiated, orders cannot be changed or canceled. Production time begins upon receipt of the complete order or after proof approval.
Returned merchandise must have a return authorization number, which must be obtained from the Claims and Resolution Department. Unauthorized returns will not be accepted. Any complaint must be registered within 30 days of shipment. Un-imprinted products will be subject to a 20% restocking charge.
Customer artwork, if available, will be returned if requested on order. Include company name and purchase order number on all artwork. Examples of items that cannot be returned include letterhead, photocopies or labels. Artwork will be held on a computer file for 24 months. Repeat orders submitted after that time will require new artwork. Art services provided by BIC Graphic are created in a digital format which cannot be returned.
Logos and other imprints shown in this catalog are for illustrative purposes only. They do not imply endorsement, nor are any items with these specific logos for sale to anyone other than parties expressly authorized by the owner of such designs. Product colors shown throughout this catalog may vary slightly from actual products due to inherent limitations in photography.
BIC GRAPHIC, the BIC GRAPHIC logo, BICGRAPHIC.COM, BRITEPIX, JAFFA, the JAFFA logo, and all other related trademarks, logos and trade dress are trademarks or registered trademarks of BIC Corporation, and/or its affiliates or licensors in the United States and other countries and may not be used without written permission. All other trademarks are the property of their respective owners.
The designs embodied in the products depicted in this catalog are the property of BIC Graphic, and/or its affiliates and licensors, and are protected under federal and international patent, trademark and copyright laws. Any use of these designs without the express written consent of BIC Graphic is prohibited. Purchase of products through this catalog does not constitute a license of any intellectual property between BIC Graphic and Customer.
Please note that the pictures on our products were purchased for promotional product use only. We regret that these products may not be sold as retail, used for reproduction, dismantled for selling as prints, nor sold outside North America.
The use of third-party logos, trademarks and trade names on products in this catalog are for illustrative purposes to represent BIC Graphic's expertise in factory printing and design capabilities. Such use does not imply an endorsement or association between BIC Graphic and any third party, nor does it indicate that the product has been used or purchased by any third party. Products featuring these designs are not for sale to anyone other than authorized representatives of the owners of the logos, trademarks and trade names.
BIC Graphic reserves the right to photograph or show as samples the items produced by BIC Graphic without liability as to trademark, copyright or other proprietary rights, and Customers placing orders with BIC Graphic consent to such use.
BIC Graphic assumes no responsibility for determining the proper ownership or proper use of trademarks, logos and trade names.
All liabilities of this nature rest with the Customer. By placing an order with BIC Graphic, you represent and warrant that you have the authority to order, purchase and distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified in your order. You also agree to indemnify, defend and hold harmless BIC Graphic, its parent, subsidiaries and its affiliates and representatives, from and against all claims, liabilities and expenses (including attorney's fees) arising out of or related to any actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.
BIC Graphic will honor its return policy for any product that it determines does not meet its standards for quality and workmanship. BIC GRAPHIC DISCLAIMS ALL EXPRESS AND IMPLIED REPRESENTATIONS AND WARRANTIES WITH RESPECT TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ICONS USED IN THIS CATALOG WERE DESIGNED BY BIC GRAPHIC AND ARE NOT INTENDED TO IMPLY A THIRD-PARTY CERTIFICATION.
All of BIC Graphic's imprint inks have been tested and found to comply with Prop 65. BIC Graphic will add a Prop 65 warning free of charge to all lead crystal, and a limited number of other products, but only if those products have a Ship To address in California. These optional warning requests may add additional production days to your order. The Prop 65 warning will state the following: WARNING. This product contains a chemical that the State of California has determined causes cancer, birth defects or other reproductive harm.
We are committed to working with our vendors and employees to incorporate environmentally friendly business practices into our daily operations. These measures benefit our local communities, states and society at large. We will continue to identify and act on opportunities to minimize our impact on the environment.