General Information

Awards & Recognition | Medallion Information | General Information | Terms and Conditions

Awards & Recognition

JAFFA® Less Than Minimum Policy

Less than minimums are available on many JAFFA® products without a Less Than Minimum Charge. Small quantity and single-unit pricing is available; please contact your distributor for a quote.

  • Less than minimums are not available for all JAFFA® products.
  • Less than minimum quantities are not eligible for Combined Pricing.
  • Product Color Variance

    Hand-blown art glass, lead crystal or machine-made glass will have small variations inherent in the nature of the glass. Shear marks, flow lines, small bubbles, cooling marks and seams are unavoidable, particularly when the piece is handcrafted. These minor variations, along with possible slight differences in size due to hand finishing and polishing, are not considered defects. The marble bases (primarily found on Trophy Cups) will not be marbled uniformly. However, all will be predominately black.

    Combined Pricing

    Orders with multiple items are eligible for combination pricing, up to a maximum of end quantity pricing. Each product must meet minimum catalog quantity to be eligible. Less than minimum quantities do not apply.

    Base Gluing

    Many products are shipped unattached from their bases. We strongly recommend the products ship as designed, since the packaging was developed to protect the products as two separate pieces. Although not recommended, we will glue pieces, if required, at a cost of $5.50(g) per item. Please note that the packaging will vary from what is stated in the catalog. This service is not available for products on wood and select glass bases.

    britePix Awards

    Imprint areas indicated as “Product Size” can vary by product. Certain award shapes and crystal cuts can cause actual imprint areas to be smaller/larger than the actual product size. In general, the imprint area will be the flattest part of the entire product. A full bleed imprint is not available with britePix®, see bicgraphic.com for exact product imprint dimensions or contact your distributor.

    britePix® Crystal, Glass and Acrylic Awards can be created with either an Opaque or Translucent technique.

  • The Opaque technique prints a white underlay behind your image or text on the back of the award. This underlay does not allow light to pass through the award and is ideal for photographs of faces.
  • The Translucent technique prints your image and text without a white underlay. This creates brilliant color reflections through the different facets and bevels, and allows light to pass through the award.
  • Please specify Opaque or Translucent on your purchase order.

    Personalization

    Deep Etch

  • Personalization Fee: $3.75(g) per line, per piece
  • Additional Location: $8(g) per piece when a second area or base requires deep etch
  • Laser Etch

  • Personalization Fee: $3(g) per line, per piece
  • Additional Location: $3(g) per line, per piece when a second area, base or plate requires laser etch
  • Screen Print

  • Personalization Fee: $3(g) per color, per line
  • Additional Location: $1.50(g) per color, per piece when a second area or plate requires screen print
  • Colorfill

  • Additional Charge: $7(g) per location, per piece
  • britePix

    Personalization is included with the britePix® run charge listed on the individual product pages. There is no limit to the number of personalization lines that can be done. Customer assumes responsibility for accuracy of submitted personalization information. BIC Graphic is not liable for any inaccurate information.

    Plates

    Custom-cut plates are available in black, brass, silver and copper finishes; please specify.

    Custom-Cut Plate Charges:

    Plates up to 7 sq. inches: $9(g) each
    Plates 7–12 sq. inches: $12(g) each
    Personalization Fee: $3(g) per line, per piece
    Laser Engrave Run Charge: $3(g) per line, per piece
    Screen Print Run Charge: $1.50(g) per color, per piece
    Run Charge: $1.50(g) per piece



    Laser Engrave or Screen Print:
    BPL, BPLZ: 3-1/4"w x 1"h; BPS, BPSZ: 3"w x 7/16"h
    Plate Charge: $4(g) each
    Personalization Fee: $3(g) per line, per piece
    Laser Engrave Run Charge: $3(g) per line, per piece
    Screen Print Run Charge: $1.50(g) per color, per piece
    britePix Run Charge: $1.50(g) per piece

    Packaging

    We have selected elegant, protective packaging methods for our products. The method we've determined to be the most complementary and appropriate for each product is listed with the product information and is included at no extra charge. Please note that some of our products are packaged in our vendor packaging when we deem it appropriate.

    Trophy Cups

    Bulk packaged: Trophy cups are packaged to protect the handles during shipping. The trophy will not always be aligned perfectly with the based and may arrive at a slight angle. This is for shipping safety. A simple twist of the trophy will re-align it with the base.

    Optional Coaster Gift Packaging

    Optional Packaging for Coaster item numbers: 36694, 25226, 25039, 25036, 25035
    Optional Packaging for Coaster item numbers: 25037, 25038 (Gray Gift Box Only)



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    Medallion Information

    Custom-Crafted, Screen-Printed and Laser-Engraved Medallions

  • When medallions are optional, refer to the grid below for medallion pricing
  • Minimum quantity of 15 medallions required
  • Less than minimum not available for products with medallions
  • Items containing Custom-Crafted Medallions are not eligible for combined pricing
  • Available in brass or zinc. Medallion color will match coaster trim unless otherwise specified
  • QC Medallion shape will be sent unless otherwise specified
  • Custom-Crafted Medallion die will be kept for 24 months
  • Medallion Pricing

    Custom-Crafted Medallion Die Charge (waived at 2nd column): $75(g)

    15-49 50-149 150+
    $7.00(G) per medallion $6.50(G) per medallion $5.50(G) per medallion

    QC Medallion

    Actual Size: 1-7/16" dia.
    Custom-Crafted Imprint Size: 1-1/4" dia.
    Screen-Printed and Laser-Engraved Imprint Size: 1-1/16" dia.


    SQC Medallion

    Actual Size: 1-7/16"w x 1-7/16"h
    Custom-Crafted Imprint Size: 1-1/4"w x 1-1/4"h
    Screen-Printed and Laser-Engraved Imprint Size:1-1/8"w x 1-1/8"h


    DQC Medallion

    Actual Size: 3/4" dia.
    Custom-Crafted Imprint Size: 5/8" dia.
    Screen-Printed and Laser-Engraved Imprint Size: 1/2" dia.


    ERDQC Medallion

    Actual Size: 1-15/16"w x 5/8"h
    Custom-Crafted Imprint Size: 1-3/4"w x 7/16"h
    Screen-Printed and Laser-Engraved Imprint Size: 1-5/8"w x 3/8"h


    RQC Medallion

    Actual Size: 1-11/16"w x 1-1/4"h
    Custom-Crafted Imprint Size: 1-1/2"w x 1-1/16"h
    Screen-Printed and Laser-Engraved Imprint Size: 1-3/8"w x 1"h


    Screen-Printed Medallion Only

    Actual Size: 1-7/16" dia.
    Imprint Size: 1-1/16" dia.


    Laser-Engraved Medallion Only

    Actual Size: 1-7/16" dia.
    Imprint Size: 1-1/16" dia.

    Milling

    Run Charge: $5(g) per area, per piece

    Laser-Engraved and Screen Printed Medallion

    Personalization Fee: $3(g) per line, per piece

    Leather Deboss and Foil Stamp Imprint on Coasters

    Imprint Area: Round Coasters 3" dia., Square Coasters 3-1/8"w x 3-1/8"h
    Run Charge: $1.50(g) per piece when required as a second imprint

    Trophy Cups

    How Trophy Cups are Measured:

    W x H x Diameter



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    General Information

    Production-Ready Order

    Standard Production Times

    Standard production times vary by product. See product pages for information. Seasonal fluctuations and size of order may affect production times. Production time begins the day after all clarifications have been made and your order is considered production-ready.

    See Production-Ready Art section for requirements.

    BIC Graphic offers FREE 24-Hour Service on many items.

    Production-Ready Art

    We accept high-quality laser prints, or digital art on CDs or by e-mail. For faster service and better imprint quality, we recommend providing artwork via e-mail. Artwork should not need any additional touch-up, design, color separation or rearranging for use.

    The use of licensed artwork requires a written release. Artwork when submitted is assumed to be in full compliance with laws governing copyrights, trademarks, etc. We are not responsible for typographical errors incorporated into submitted artwork.

    Factory reserves the right to make slight alterations in copy and logos to adapt to imprinting processes.

    Please Note: BIC Graphic reserves the right not to print any logo or message that is deemed inappropriate.

    Electronic Artwork

    Artwork will be accepted digitally from the following programs:
  • Adobe Illustrator® (all fonts converted to outlines)—preferred format
  • Photoshop® (black-and-white .tiff, .pict, .jpeg files scanned or created at 1200 DPI [high resolution] and at approximately the actual size of the imprint area)
  • FreeHand® (saved as an Illustrator® “.ai” format, Mac® or PC)
  • InDesign® files must be sent with the linked file. A linked file may include .eps, .pict, .tiff or .jpeg file formats
  • CorelDraw® (use Publish PDF)
  • For personalization (select items), submit list of names in Excel with the following file extensions: Excel: .xls or Comma Delimited Text: .csv.

    Submit a copy of the art layout with the order.

    E-mail Artwork: Artwork should be submitted within 24 hours of sending the order. Please include purchase order number in the subject line of the e-mail. Multiple files should be compressed in either .zip or .sit format. File size limitation via e-mail is 10MB. Artwork can also be transferred directly to us via our online art transfer system.

    Vector Art

    We recommend using vector art because it produces the highest quality artwork. It is “resolution independent,” which means it can be enlarged without affecting the quality of your imprint.

    Raster Art (Placed/Continuous Tone Images)

    Raster Art is “resolution dependent.” When you change the size of an imprint, you change the quality. This means that the resolution (DPI) of your file is critical. Files must be at least 300 DPI at 100% of final size.

    Grayscale and Bitmap images must be 1200 DPI. Do not submit files with linked images. Please embed all graphics. Raster Artwork will be accepted in Photoshop® format (black-and-white .tiff, .pict, .jpeg files scanned or created at 1200 DPI [high resolution] and at approximately the actual size of the imprint area).

    Hard-Copy Artwork

    If electronic art is not available, please provide sharp, high-contrast, color-separated or black-and-white artwork. Artwork will be returned upon request or it will be discarded.

    Standard Engraving Types for Personalization


    britePix

    Follow standard art requirements. Artwork should be submitted the same size as the imprint size indicated on product pages and on bicgraphic.com to ensure the best clarity possible. Files 300 DPI or greater are recommended for photographic images.

    Typesetting

    We can add text to your imprint at no additional charge. Send a TYPEWRITTEN version of the text, specifying typeface, point size and case. When typestyles are not specified, our typesetters will set your copy for the best effect (see below). Your copy must be at least the minimum point size required for each product.


    When you choose script fonts, they are only legible when set in upper/lower case. Due to variances in product surfaces, some logos and geometric shapes may distort when printing on curved products.

    Proofs

    E-mail/Fax Proof

    If requested, a color proof will be e-mailed or a black-and-white proof will be faxed free of charge. Please include fax number and e-mail address on purchase order. Contact distributor for more information.

  • 1st proof is FREE; additional proofs may incur a charge
  • Add 2 business days
  • For orders totaling $1,000 or higher, a mandatory paper proof will be provided FREE by our factory for approval prior to scheduling production time
  • Product Proof

  • $50(g) plus product cost
  • JAFFA® products do not require mandatory product proofs. If pre-production proof is required, please call for a quote. Not available on some items.

    Services

    Copy Change

    Copy changes are available for $30(g) per change. Charges are applied when the logo imprint, color and/or location differ between awards within an order. Not available on Image 3 and Coasters with Custom-Crafted Medallions. Contact distributor for more information.

    Above Catalog Quantities

    For orders above catalog quantities, please contact your distributor for production time and pricing.

    Exact Reorders

    We will keep your artwork for 24 months. When you reorder, please include the original invoice number or purchase order number along with complete order information. Standard production time applies. All order elements, including the imprint colors, must be exactly the same as the original order.

    Rush Services

    See the inside back cover for FREE 24-Hour Service ordering instructions. Orders requiring quicker than published lead times may be feasible and a $20 surcharge applies to the product price. Contact your distributor for further information.

    Special Packaging

    If you have special packaging needs such as shrink-wrapping, special inserts or shipping combinations of BIC Graphic products in the same box, arrangements will be made to accommodate your request. Keep in mind, some special packaging requests may require additional time and an additional charge.

    Blank Merchandise

    Blank merchandise is available at the end column price. Catalog quantities only. The absolute minimum is half the catalog minimum quantity. Production time is 1 business day. Not available on some products. Contact distributor for more information.

    Shipping Information

    Freight Terms

    Applicable shipping and handling charges are added to the customer's invoice. Title to and risk of loss of the goods will be transferred to the customer at the time of pickup by the carrier at which time our responsibility will cease. BIC Graphic cannot assume responsibility for time delays in transit.

    Changes to Shipping Addresses/Shipping Methods

    Any changes to shipping address or shipping method must be submitted in writing 24 hours prior to the scheduled ship date and before the order has been processed for shipment.

    Split Shipments

    Up to four split shipments are allowed during a 12-month period, with the 4th (final) shipment occurring within 12 months after receipt of order, free of charge. Shipping and handling charges apply. Invoice will reflect the quantity shipped.

    Third-Party and Freight Collect*

    Add $10(Z) per order when electing not to ship on BIC Graphic's shipper account. Insurance must be handled by the consignee. If any selected third-party or freight collect fee gets charged back to BIC Graphic, these charges and any associated fees will be billed separately to your account. All third-party and freight collect shipments ship EXW factory.

    Drop Shipments*

    Catalog minimum quantity is required per address. Shipments to multiple locations, all occurring at the same time, will not incur a drop ship fee for the first 20 locations. Each location after 20 will incur a $8(Z) charge per location. Shipping and Handling charges apply. A drop ship list must be provided on an Excel spreadsheet with separate columns for the distributor company name, purchase order number, Ship To name, address 1, address 2, city, state, zip and quantity per drop. Drop ship addresses must be received prior to the start of production of the order for packaging accuracy.

    For less than minimum quantities, a $3(z) charge applies per location. A drop ship list must be provided on an Excel spreadsheet with separate columns for the distributor company name, purchase order number, Ship To name, address 1, address 2, city, state, zip and quantity per drop. Drop ship addresses must be received prior to the start of production of the order for packaging accuracy.

    International Shipping

    For shipments outside the United States (including Puerto Rico), declared values will be catalog pricing unless otherwise requested.

    For international shipments, the customer is responsible for all taxes, duties, brokerage fees and miscellaneous charges related to the shipment. If an international order is shipped via a third party, these fees will be charged to the third-party account.

    For shipments with a declared value of $2,500 or more, a shipper's export declaration (or Electronic Export Information) will need to be submitted to customs. All shipments to countries that qualify for this requirement will have an additional $20 handling fee added to the shipping cost for both third-party and prepaid shipments.

    BIC Graphic is not responsible for delays in customs, ocean freight shipment delays or air freight shipment delays beyond our immediate control.

    Freight Claims

    Title passes from the factory upon consignment of merchandise to the carrier. Although we can assist you, freight claims for third-party and freight collect shipments should be filed with the carrier.



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    Terms and Conditions

    By submitting a purchase order, customer agrees to these Terms and Conditions. In the event of a conflict between these Terms and Conditions and a customer's PO, these Terms and Conditions shall control.

    Pricing

    All pricing in this catalog is effective on orders received from January 1 through December 31, 2016, for shipment on or before January 31, 2017.

    Catalog Price Increases

    As we finalized pricing for 2016, every effort was made to identify and project material cost increases from our suppliers. However, due to the volatility of crude oil prices and associated impact on raw material costs, we reserve the right to change catalog prices at any time without notice, if necessary. If this is required, we will do everything we can to announce the changes ahead of time. We understand and regret the inconvenience this may cause you and your customers.

    Order Acceptance

    All orders are binding upon BIC Graphic only after acceptance by BIC Graphic.

    Changes

    Prices, terms and conditions, items and colors are subject to change or can be discontinued without notice.

    Cancellations

    Changes will delay orders and must be authorized by BIC Graphic. Changes to or cancellation of orders prior to production will be invoiced at a $31.25(g) minimum charge per change, plus all cost incurred before cancellation request is received at the factory. After production has been initiated, orders cannot be changed or canceled. Production time begins upon receipt of the complete order or after proof approval.

    Authorized Returns

    Returned merchandise must have a return authorization number, which must be obtained from the Claims and Resolution Department. Unauthorized returns will not be accepted. Any complaint must be registered within 30 days of shipment. Un-imprinted products will be subject to a 20% restocking charge.

    Artwork Return

    Customer artwork, if available, will be returned if requested on order. Include company name and purchase order number on all artwork. Examples of items that cannot be returned include letterhead, photocopies or labels. Artwork will be held on a computer file for 24 months. Repeat orders submitted after that time will require new artwork. Art services provided by BIC Graphic are created in a digital format which cannot be returned.

    Catalog Illustrations

    Logos and other imprints shown in this catalog are for illustrative purposes only. They do not imply endorsement, nor are any items with these specific logos for sale to anyone other than parties expressly authorized by the owner of such designs. Product colors shown throughout this catalog may vary slightly from actual products due to inherent limitations in photography.

    Intellectual Property

    BIC GRAPHIC, the BIC GRAPHIC logo, BICGRAPHIC.COM, BRITEPIX, JAFFA, the JAFFA logo, and all other related trademarks, logos and trade dress are trademarks or registered trademarks of BIC Corporation, and/or its affiliates or licensors in the United States and other countries and may not be used without written permission. All other trademarks are the property of their respective owners.

    The designs embodied in the products depicted in this catalog are the property of BIC Graphic, and/or its affiliates and licensors, and are protected under federal and international patent, trademark and copyright laws. Any use of these designs without the express written consent of BIC Graphic is prohibited. Purchase of products through this catalog does not constitute a license of any intellectual property between BIC Graphic and Customer.

    Please note that the pictures on our products were purchased for promotional product use only. We regret that these products may not be sold as retail, used for reproduction, dismantled for selling as prints, nor sold outside North America.

    The use of third-party logos, trademarks and trade names on products in this catalog are for illustrative purposes to represent BIC Graphic's expertise in factory printing and design capabilities. Such use does not imply an endorsement or association between BIC Graphic and any third party, nor does it indicate that the product has been used or purchased by any third party. Products featuring these designs are not for sale to anyone other than authorized representatives of the owners of the logos, trademarks and trade names.

    BIC Graphic reserves the right to photograph or show as samples the items produced by BIC Graphic without liability as to trademark, copyright or other proprietary rights, and Customers placing orders with BIC Graphic consent to such use.

    Authorization Indemnification

    BIC Graphic assumes no responsibility for determining the proper ownership or proper use of trademarks, logos and trade names.

    All liabilities of this nature rest with the Customer. By placing an order with BIC Graphic, you represent and warrant that you have the authority to order, purchase and distribute merchandise containing the names, trademarks, logos, copyrights, etc. identified in your order. You also agree to indemnify, defend and hold harmless BIC Graphic, its parent, subsidiaries and its affiliates and representatives, from and against all claims, liabilities and expenses (including attorney's fees) arising out of or related to any actual or alleged infringement or misappropriation of any trademark, copyright or any other proprietary right of such merchandise. This provision will remain in effect after delivery of your order.

    Product Performance Policy

    BIC Graphic will honor its return policy for any product that it determines does not meet its standards for quality and workmanship. BIC GRAPHIC DISCLAIMS ALL EXPRESS AND IMPLIED REPRESENTATIONS AND WARRANTIES WITH RESPECT TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ICONS USED IN THIS CATALOG WERE DESIGNED BY BIC GRAPHIC AND ARE NOT INTENDED TO IMPLY A THIRD-PARTY CERTIFICATION.

    California Proposition 65

    All of BIC Graphic's imprint inks have been tested and found to comply with Prop 65. BIC Graphic will add a Prop 65 warning free of charge to all lead crystal, and a limited number of other products, but only if those products have a Ship To address in California. These optional warning requests may add additional production days to your order. The Prop 65 warning will state the following: WARNING. This product contains a chemical that the State of California has determined causes cancer, birth defects or other reproductive harm.

    Environmental Mission Statement

    We are committed to working with our vendors and employees to incorporate environmentally friendly business practices into our daily operations. These measures benefit our local communities, states and society at large. We will continue to identify and act on opportunities to minimize our impact on the environment.